Generative artificial intelligence’s meteoric rise over the last 18 months sparks industry excitement and trepidation. While some fear the technology’s disruptive potential and propensity to make stuff up, others see it solving problems and unlocking unprecedented innovation in their workflows.
Amidst this technological advancement, companies must contend with how to harness AI’s immense power — and do so responsibly and effectively. In a recent interview with IoT market research firm Parks Associates, Sean O’Neil, our vice president of application engineering, offered valuable insights into navigating this constantly evolving new landscape.
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Product Engineering Service Offering
Sean initially discusses our innovative approach to software engineering, the services we provide and recent acquisition by FPT Software. The engaging conversation with Parks Associates president and CMO Elizabeth Parks highlights our expertise in creating connected solutions and growing capabilities in leveraging artificial intelligence to drive client value.
Enabling Recurring Revenue Streams
The discussion kicks off with Sean emphasizing Cardinal Peak’s focus on enabling recurring revenue streams for their customers via product engineering. By helping build custom connected solutions — versus selling a product — we help our clients better serve their customers.
Addressing Key Challenges Our Customers Face
Our clients often have a legacy device for which there is a market need to connect it to the internet for improved functionality or configurability. We can design and develop solutions from end to end or augment engineering teams to fill gaps or bring additional expertise. Our engineering experts enhance legacy products with connectivity and mobile applications, helping transform one-time sales into ongoing service models that maintain customer connection. This dynamic approach increases revenue and allows companies to maintain continuous engagement with their customers and gather valuable usage data.
But with this explosion of IoT data comes security and user data concerns.
Enabling Customers to Create Recurring Revenue Streams
Connected Solutions Security
Security and data management remain critical priorities across all digital products and product categories. During the interview, Sean stressed the importance of offering secure solutions to protect brand reputation and leverage user data responsibly. But he also underscored the unprecedented value contained in user and app usage information. How do people use (or not) specific features, different services and app functionality? With that data, organizations can focus resources on areas with the most payback.
With access to new parent company FPT Software’s extensive resources — including an 800-person data science and AI/ML team — Cardinal Peak is well positioned to tackle complex data challenges and create proof-of-concept products that drive better operational decision-making. As client interest in harnessing the power of machine learning and AI grows, Sean’s excitement for the FPT partnership balloons.
Security, Data and a Depth of Global ML/AI Resources
The Future of Generative AI and Machine Learning
Clients across industries express excitement about the potential of generative AI, but experts like Sean acknowledge the need for careful experimentation and tuning to address specific industry problems, providing more value to customer experiences.
With image recognition and classification at the edge, we’re seeing real-world applications. Generative AI applications, on the other hand, are evolving, with companies still throwing use cases at the wall to see what sticks and where the value could come in given the high expenses involved in custom training models.
Making Generative AI and Machine Learning Work
Do you want to harness the full value of the depth and breadth of information your connected devices are capable of collecting?
The software industry’s ongoing evolution means our combination of edge computing experience and access to FPT Software’s vast resources positions us as an attractive partner for companies looking to innovate and stay competitive in the connected device market.
Watch the full interview to gain deeper insights into our unique approach to software engineering and vision for the future of AI-driven connected solutions. If you’re interested in collaborating with Sean or other Cardinal Peak experts on your next project, connect with our engineers.